![]() The DMV can also create channels like mobile apps, web apps, and other IoT devices to interact with citizens. Partners who work closely with the DMV can create APIs to enable real-time communications channels to serve people better. The diagram above shows the DMV’s API ecosystem. A value network for the DMV where each value exchange can take place via APIs Composable enterprise architecture for the Department of Motor Vehicles Upon successful verification, the license, car registration, and plate will be mailed to their house or picked from the DMV office. Then, they have to provide proof of residency, social security number, and vehicle insurance information. First, they have to pass the practical and knowledge test. For example, a 16-year-old visits the DMV to get a new license, car registration, and license plate. In this value network, people interact with the DMV to get these service types. If we represent the above interactions using a value network, we will get the below value network diagram, and each value exchange can take place via APIs. During this process, a person needs to provide additional documents such as social security number, car title, car insurance coverage, proof of inspection, current address with utility bills for verification purposes. They need to transfer their driving license, car registration, and license plate to the state of Virginia. Let’s say a person relocated from the state of California to the state of Virginia. To provide these services, various interactions take place between the DMV, people, and partners. A value exchange business model for the Department of Motor Vehicles As shown in the diagram below, people will be providing data, money, and reach in exchange for different service types such as issuing driving licenses, car registration, ordering license plates, and more. Let’s use the value exchange to model the business model for the DMV. One way to provide citizen safety, first-class experiences, and improve the agility of the DMV is to reimagine the department of motor vehicles using a composable approach. Imagine instead of going in person to the DMV with utility mails for verification, what if your license or car registration was delivered to you in a few clicks from the comfort of your home? Composability for the Department of Motor Vehicles Without significant changes to the DMV process, people will continue to be frustrated with the customer service available, especially if they have to wait for hours in long lines.
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